Quality Car Care 444 N Main Street West Bend, WI 53090 262-334-3522

CODE OF ETHICS

QUALITY CAR CARE

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

OUR REVIEWS

Helpful

Seriously amazing. I was taking my kids to school and noticed a noise from my car. Realized it was a screw in my tire. I called several places only for everyone to tell me they were booked, or booking out to next week. I called them and they immediately said to bring it on in. I'm so thankful for them. They put a plug in it and told me the tires are going to need to be replaced soon. No sugar coating anything, adding more on... They just got a new customer. Thank you so much. You guys are truly amazing.

Michelle B, 05/08/2024

Pre- Inspection Service

I called to set up an inspection on a vehicle before I bought it. They got me in right away, with very little notice. He looked over the entire car for me and told me that the tires were dry rotting. I had missed that, so he showed me. I took it back to the dealership and showed them. They gaslit me, saying they weren't dry rotted, so I didn't buy the car. I was already trying to get rid of a used car that caused me a lot of problems - the last thing I needed was another. Thank you so much for your help! I have since bought a different vehicle and will be bringing it here for service.

Jo L, 05/08/2024

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CODE OF ETHICS

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